Data Protection Policy

Kala Ghar Privacy Policy — Your Data Is Safe With Us

Learn how your personal information is collected, stored, and protected on the Kala Ghar platform — all explained in plain English.

Last Updated: January 2026
Core Pillars of Privacy Protection

How Your Information Is Kept Safe at Kala Ghar

End-to-End Encryption

Every data transmission is secured with 256-bit SSL encryption, preventing interception by any third party.

Data Never Sold

Kala Ghar never sells your personal information to third parties. Your data belongs to you alone.

Your Controls

You have the right to view, correct, or request deletion of your personal data — at any time.

Minimal Data Collection

Kala Ghar collects only the information that is strictly necessary. No unnecessary data is ever requested.

Defined Retention Period

Data is deleted once it is no longer needed. No information is retained beyond legal obligations.

Regular Security Audits

Kala Ghar's data protection measures are regularly audited and assessed by independent third-party organizations.

1

Introduction & Scope

This privacy policy applies to the Kala Ghar platform (kalaghar.bet) and all services associated with it. Kala Ghar. By registering or using our services, you are deemed to have consented to the collection and use of your data as described in this policy.

We understand how valuable your personal information is. From the very beginning, Kala Ghar has treated user privacy as its highest priority. This policy has been developed in line with international data protection standards and complies with all applicable laws and regulations in Bangladesh.

Please Note: This policy applies exclusively to Kala Ghar's own platform. Third-party sites and payment providers operate under their own separate privacy policies.


2

Information We Collect

Kala Ghar collects only the information that is strictly necessary. No unnecessary personal data is ever requested. The table below outlines what data is collected and how:

Data Type Example Collection Method
Identity Information Full name, date of birth, national ID number Registration & KYC Forms
Contact Information Mobile number, email address Registration Form
Financial Information Transaction history, payment methods Deposit & Withdrawal Process
Device Information IP address, browser type, device model Automatically
Usage Data Game history, betting records, login timestamps While using the platform
KYC Documents Images of passport, NID, or driving licence Identity Verification Process

Important: Kala Ghar never stores your full bank account number or complete payment card details. Only transaction references and the last few digits of your mobile number are retained.


3

Purpose and Use of Data Collection

Kala Ghar uses your information for the following purposes:

  • Account creation and management: For account registration, login, and profile management.
  • Identity Verification (KYC): To prevent fraud and ensure legal compliance.
  • Processing Financial Transactions: To process deposits and withdrawals securely.
  • Service Improvement: To personalise and enhance your gaming experience.
  • Ensuring Security: To prevent unauthorized access, fraud, and misuse.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences (subject to your consent).
  • Legal Compliance: To meet the requirements of regulatory authorities.

Kala Ghar never uses your data beyond the purposes stated above. Should any new use arise, your consent will be obtained beforehand.


4

Data Storage, Security & Infrastructure

Kala Ghar follows the highest industry standards to protect your data. Our server infrastructure is hosted in international data centres and is continuously monitored.

  • Retention Period: Data for active accounts is retained until the account is closed. After closure, it may be kept for up to 5 years for legal and regulatory purposes.
  • Encryption: Stored data is secured with AES-256 encryption.
  • Access Control: Only authorized personnel are granted access to specific data.
  • Regular Backups: Regular encrypted backups are maintained to minimise the risk of data loss.
  • Penetration Testing: Regular penetration testing is conducted to identify and address security vulnerabilities.

In the event of a security breach, Kala Ghar will notify the affected users and the relevant regulatory authority within 72 hours.


5

Sharing Information with Third Parties

Kala Ghar never sells your data to advertisers or data brokers. However, limited information may be shared in specific circumstances to keep our services running:

  • Payment Provider: Necessary information shared with bKash, Nagad, and similar services to process transactions.
  • Game Provider: User ID and game session data to run games.
  • KYC Partner: Specific documents required for identity verification.
  • Law Enforcement Agencies: In response to a court order or other lawful request.

Kala Ghar maintains a signed Data Processing Agreement (DPA) with each of the third parties listed above, requiring them to uphold the same security standards.


6

Cookies & Tracking Technologies

Kala Ghar uses cookies on its platform to help improve your browsing experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Required for login sessions and platform security. Without these, the platform will not function properly.
  • Functional Cookies: To remember your preferences and language settings.
  • Analytics Cookies: To understand usage patterns and improve our service quality.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.


7

Your Rights

As a Kala Ghar user, you have the following rights regarding your personal data:

👁️
Right of Access

You may request to view the information we hold about you.

✏️
Right to Rectification

You may request corrections to any inaccurate or outdated information.

🗑️
Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Object to Processing

You may object to marketing communications or to specific types of data processing.

📦
Right to Data Portability

You may request a copy of your personal data in a structured, machine-readable format.

⏸️
Right to Restriction

In certain circumstances, you may request that we restrict the processing of your data.

To exercise any of these rights, please support@kalaghar.bet. Kala Ghar typically responds within 30 days.


8

Protection of Minors' Data

Kala Ghar's services are exclusively Not for Anyone Under 18. We do not knowingly collect personal data from minors.

If anyone attempts to register on behalf of a minor, or such an account is identified, it will be suspended immediately and all collected data will be deleted.

If you become aware that a minor is using Kala Ghar, please contact us immediately at support@kalaghar.bet.


9

Privacy Policy Updates

Kala Ghar may update this Privacy Policy as needed. Users will be notified of any significant changes in advance via email or platform notification.

Continued use of Kala Ghar after any changes have been made will be considered acceptance of the updated policy. We recommend revisiting this page periodically.


10

Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact Kala Ghar's Data Protection Team:

  • Email: privacy@kalaghar.bet
  • General Support: support@kalaghar.bet
  • Live Chat: Available at the bottom right of any page on the platform

Kala Ghar typically 7 business days to resolve privacy-related complaints. For complex matters, resolution may take up to 30 days.

An Extra Layer of Security

The Advanced Technologies Kala Ghar Uses to Protect Your Data

Biometric Verification

Fingerprint and Face ID login are supported on the mobile app.

Two-Factor Authentication

2FA protection supported via OTP and Authenticator apps.

Login Alerts

Instant SMS/email alerts for new device logins or unusual sign-in activity.

Anonymization

Data is anonymized before being used for analytics.

Frequently Asked Questions

General FAQs on Accounts & Services

Updating personal information on your Kala Ghar account is a secure process and cannot be done directly from the dashboard — as any change to verified details requires re-confirmation of your identity. To update your mobile number Live chat or support@kalaghar.betto contact us. Our support team will send you a verification form requiring an OTP on your old number and an OTP on your new number. For a name change, you will need to submit a photo of your NID or passport to confirm that the new name is correct. This typically takes 24 to 48 hours Changes take effect within this period. Your name must match your bank or mobile banking account exactly, otherwise withdrawals may be affected.

Kala Ghar is built primarily with Bangladeshi users in mind, so the platform Bangla by Default. You can also change the interface language at any time using the option at the top right. On the profile icon Click it, then go to "Settings". Under the "Language" section, you will see a list of available languages. Currently, Bengali and English are supported. Changing the language will automatically reload the page and display it in the selected language. Note that game providers' own interfaces may not follow Kala Ghar's language setting — in that case, you will need to change the language from within the game's own settings.
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Trusted, Secure — That's Kala Ghar

Your data is secure and your privacy is respected — that is the promise Kala Ghar welcomes you with. Register now.

SSL 256-bit KYC Verification Data Never Sold

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